Get in Touch
Self-referral is welcome: you don't need a GP or professional to refer you. Simply get in touch and we'll take it from there.
Refer yourself for support
You don't need a GP or anyone else to refer you. Choose the referral that fits and we'll be in touch with next steps, including an honest idea of the current wait. Your details are encrypted and go straight to our team.
Just have a question?
Not ready to refer yet? Send us a message and we'll be in touch within a few days.
Contact Details
Phone
0303 303 1333Address
The Prudential Assurance Building16 Library Street
Wigan, WN1 1NN
Opening Hours
- Monday10:00 – 17:00
- Tuesday10:00 – 17:00
- Wednesday10:00 – 18:00
- Thursday10:00 – 19:00
- Friday10:00 – 18:00
- Saturday10:00 – 14:00 (Alternative)
- SundayClosed
All appointments are bookable. Limited times may be available outside regular hours; please contact us to discuss.
In crisis?
If you're in immediate distress, please contact the Samaritans (116 123), your GP, or call 999 in an emergency.
Samaritans: 116 123Common questions
Do I need a referral from my GP?
No. You can refer yourself: just call, email, or fill in the form above. You don't need a GP or any other professional to refer you.
How much does it cost? What if I can't afford much?
Sessions are offered on a donation basis, from £15. We never want cost to be a barrier to support. If money is tight, please still get in touch and we'll talk it through.
How long is the wait for a first appointment?
On average around 8 to 10 weeks, though it genuinely varies with demand, so treat that as a guide rather than a promise. Get in touch and we'll give you a realistic picture of where things stand.
How long are sessions, and how many will I need?
Sessions usually last about an hour. How many you need is personal to you: a full course with us often runs weekly for around 32 weeks, but we'll shape it around what you need and review it together as we go.
Is what I share confidential?
Yes. What you share in your sessions stays confidential; it's the foundation of the work. (Full details of how your information is handled will be set out in our privacy policy.)
Who can come to Empathy Northwest?
We offer support to adults, young people, couples and families.
What kinds of things do you help with?
A wide range, including anxiety, depression, loss and bereavement, relationship difficulties, self-esteem, anger and more. If what you're facing isn't listed, please get in touch anyway.
What types of therapy do you offer?
Person-Centred Therapy, Cognitive Behavioural Therapy (CBT), Integrative Therapy, Creative Therapy, and Holistic Therapy including Reiki and Access Bars. You don't need to choose in advance; we'll match you with the right fit for you.
Do you offer support for children?
Yes. We offer creative therapy in our dedicated Sunflower Play Room, a safe space for children and young people to express themselves.
Is the building accessible?
There's a single step at the entrance, and most of our rooms are upstairs, but we have a ground-floor room where sessions can take place. If the step or the stairs would be a barrier, tell us when you get in touch and we'll arrange your sessions on the ground floor.
How do I get started?
Self-refer by calling 0303 303 1333, emailing us, or filling in the form above. We'll be in touch with next steps and a realistic idea of the current wait.
What if I need help urgently?
These services aren't for emergencies. If you're in immediate distress, contact the Samaritans on 116 123 (free, 24/7), your GP, or call 999.
Can't see your question? Call us on 0303 303 1333 or use the form above.